Refund policy

Boy Dad Club Return & Exchange Policy

Hey Dad, thanks for rolling with the club! Every item at Boy Dad Club is custom printed just for you the moment you order it. Printing on demand helps us reduce waste and keep bringing you unique gear, and it shapes how returns work.

UK & European Union: 14-Day Returns

If your order is shipped to the UK or the European Union, you have the right to cancel or return it within 14 days of delivery, for any reason and without justification.

  • Condition: Your item must be in the same condition you received it: unworn, unused and unwashed, with tags attached, and in its original packaging.

  • Return shipping: Customers returning items under the UK/EU 14-day right pay their own return shipping costs.

  • How: Contact us at hello@boydadclub.com for instructions on where to send your package. Items sent back without first requesting a return will not be accepted.

Outside the UK & EU

Because every item is made to order, outside the UK and EU we do not offer refunds or returns for change of mind, buyer’s remorse, or accidental orders. We do offer size exchanges, and we will always put things right if we got it wrong (both below).

Size Exchanges (All Countries)

Ordered the wrong size? We want you looking your best, so we will gladly process a one-time exchange per order for a different size of the exact same item.

  • Timeline: Contact us at hello@boydadclub.com within 14 days of your delivery date to request a size exchange.

  • Condition: Items must be in the same condition you received them: unworn, unused and unwashed, with tags intact, and in the original packaging. You will need your receipt or proof of purchase.

  • Return shipping: The customer is responsible for all return shipping costs. We highly recommend using a trackable shipping service, as we cannot guarantee we will receive your returned item.

Once we receive and inspect the item, we will process your exchange.

Dad Tip: To avoid the hassle and cost of shipping things back, please double-check our Size Guides on the product pages before placing your order!

Damages, Defects & Wrong Items

If we messed up, we will fix it immediately at zero cost to you. Please inspect your order when it arrives and contact us right away if the item is defective, damaged, or if you receive the wrong item.

  • Contact us at hello@boydadclub.com within 14 days of delivery.

  • Include your Order Number and a clear photo showing the defect or damage.

  • Once verified, we will immediately print and ship a replacement to you at no extra charge. You do not need to ship the damaged item back to us.

Non-Returnable Items

Apart from your UK/EU 14-day right above and faulty or incorrect items, we cannot accept returns or refunds on:

  • Gift cards.

  • Custom, highly personalised, or bespoke orders.

  • Items sent back to us without a prior approved return request.

Refunds

We will notify you once we’ve received and inspected your return. Approved refunds go back to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we approved your return, please contact us at hello@boydadclub.com.

How to Start a Return or Exchange

Do not send items back to the address on your shipping label. That is a third-party printing facility and your package will be lost, resulting in no exchange or refund.

To start a return or an exchange, email us at hello@boydadclub.com.